Fair Use Policy

At Chill Bunny, we are committed to providing all of our customers with fair, reliable, and high-quality access to our products and services. This Fair Use Policy (FUP) is designed to ensure that everyone receives the best possible experience while shopping with us.

1. Purpose
This policy outlines the principles of fair use when engaging with our services, including purchasing products, redeeming offers or promotions, and using customer support channels. It prevents misuse or abuse that may negatively impact other customers or our ability to serve them.

2. General Guidelines
You agree not to use our services or website in any way that could harm, disable, overburden, or impair our operations.

Any behavior considered excessive, fraudulent, or suspicious in nature (e.g., bulk order abuse, coupon code misuse, or returns manipulation) may result in review or suspension of access to offers or services.

3. Promotions & Discounts
We love rewarding our customers with promotions and special deals. However:

Promotions, discount codes, and loyalty rewards are intended for personal, non-commercial use only.

We may cancel orders if we detect suspicious or excessive use of promo codes, including using multiple accounts or automated tools to take advantage of offers.

Unless otherwise stated, one promotional code per person per offer applies.

4. Product Limits
To ensure all customers have access to our popular products, we may:

Set maximum purchase limits per customer, per household, or per order.

Restrict quantities on high-demand items to prevent reselling or unfair advantage.

5. Returns & Exchanges
Our return policy is designed for genuine product concerns. Excessive returns, return fraud, or misuse of our returns process may result in restrictions on future purchases.

6. Customer Support Use
We provide helpful and responsive customer support to all our users. To keep it fair for everyone, we ask that support services not be misused, such as by:

Making repeated, non-genuine or abusive requests.

Harassing staff or using offensive language in communications.

7. Breach of Policy
If we reasonably believe you are breaching this Fair Use Policy, we may take action, including:

Suspending or cancelling orders.

Restricting access to offers, discounts, or our website.

Limiting or revoking customer support or return privileges.

8. Updates to This Policy
We may update this Fair Use Policy from time to time. Any changes will be posted on this page, and your continued use of the site constitutes your acceptance of those changes.